THE NON-OBVIOUS SHOW · EPISODE 66

Talking Nice: How to Be More Trusted at Work

with Minda Harts

Episode 66 · February 24, 2026 · 32 min

In this engaging conversation, Minda Harts shares her journey as an author and workplace trust expert, discussing the importance of being heard, redefining success beyond social media metrics, and the impact of vulnerability in communication. She explores the complexities of identity and audience perception, the weight of representation, and the central theme of trust in the workplace. Minda introduces her concept of the seven trust languages and reflects on the role of AI in communication. The discussion culminates in her insights on feedback, personal growth, and her passion for filmmaking.

Listen Now Spotify Apple Podcasts RSS

Listen To This Episode

Episode Summary

FULL EPISODE SUMMARY NOT YET WRITTENPlaceholder for a longer paragraph-length summary, once that copy is sourced

Key Takeaways

01The pandemic was a turning point for being heard.
02Success should be defined by impact, not numbers.
03Vulnerability makes hard topics relatable.
04Writing should engage a diverse audience.
05Representation carries a weight of responsibility.
06Trust is essential for workplace dynamics.
07Communication must enhance trust, not erode it.
08Feedback is crucial for personal growth.
09Your voice is your biggest asset.
10Filmmaking is a passion that complements writing.

What We Cover

00:59The Journey to Being Heard and Trusted
02:37Recognizing Success During the Pandemic
03:51Managing Social Media Metrics and Success
05:06Prioritizing Impactful Engagement and Mentorship
07:29The Impact of Vulnerability and Relatability in Work
08:30Personality Traits: Offendability and Awkwardness
10:48Perceptions, Race, and Intention in Communication
12:42Audience Diversity and Inclusive Storytelling
14:38The Weight of Representing Marginalized Groups
16:20Trust as a Central Theme an All Work
18:16Unique Perspective an Trust and Trust Erosion
20:12The Seven Trust Languages Framework
21:10Transparency and Follow-Through in Building Trust
22:28Effective Communication and AI Tools
26:02The Future of Work and Trust-Centered Leadership
32:11The Power of Voice and Early Career Lessons
32:24The Filmmaker Within

About The Guest

Minda Harts

Author of The Memo; NYU Wagner adjunct professor

Minda Harts is an author and adjunct assistant professor at NYU's Robert F. Wagner Graduate School of Public Service, best known for The Memo. She writes about trust and communication at work, most recently in Talk to Me Nice, which sets out seven trust languages.

wagner.nyu.edu ↗