Non-Obvious Insights BlogHelping Readers Be More Interesting Since 2005.

As Featured In:

The New York TimesThe Wall Street JournalThe Washington Post
EntrepreneurInc.CNNWebby Award Honoree

Selected as one of the best newsletters on the Internet by the Webby Awards!

NOVEMBER 24, 2009|REPUTATION & RATINGS

Consumer Reports & Consumerist Help Shoppers Bite Back

By Rohit Bhargava/Published

Share this article

No paywall, no sign-in. Anyone you send it to can read the whole thing.

FacebookXLinkedInEmail
IMB_ConsumerReportsAd One of the most visible effects of the social media revolution is the relative power that is now in the hands of an individual consumer when it comes to spreading a positive or negative experience with your brand to hundreds, thousands, and even millions of people. Shoppers have a voice and it is now far stronger than the occasional review on Amazon or comment on a blog post. As the new holiday shopping season descends in the US, at least one organization is starting the season with an open call to consumers to make their voices heard.

Today Consumer Reports placed a full page ad in the USA Today asking holiday shoppers to "bite back" against retail practices that they hate. In an announcement about the campaign, the Consumer Reports team shared the following stats from a survey run on the Consumerist (a popular blog that is now part of the "Consumer Reports family") about what consumers dislike the MOST:
  • 72% Stores that never open all of the checkout lanes
  • 68% Fake "sales". If something is always 20% off, it's not on sale
  • 67% Coupons that exclude almost everything in the store
  • 52% Pushing store credit cards at the register
As we head into this holiday season, watching out for your shoppers biting back isn't just a lesson for those of us who work in retail sales. Consumer opinion will continue to drive purchase, and this will take the form of everything from idle tweets to wall posts on a fan page. Listening to conversations about your brand, products and industry and participating in the conversation is consistent advice from those who "get" social media. This holiday season for many brands, it may be even more than good advice ... it may be a necessary survival tactic.

Related Posts

Share

Book Rohit To Speak

Want to bring these ideas to your next event?

Rohit turns the thinking behind posts like this one into keynotes for audiences around the world, from Fortune 500 leadership teams to global industry conferences.

Learn More About Speaking
Rohit Bhargava delivering a keynote

Related Categories

Reputation & RatingsRetail & eCommerce

How It All Started

A Short Backstory Of This Blog

More About RohitMedia Inquiries

This is a blog about non-obvious ideas. Originally launched on the Typepad platform in 2005 as the Influential Marketing blog, the stories at first focused mainly on digital marketing while Rohit worked at Ogilvy Advertising. In 2015 Rohit officially rebranded to the Non-Obvious Insights Blog and published his WSJ bestseller Non-Obvious. For the past twenty one years, this blog has coined new terms, introduced future marketing practices and inspired the next generation of non-obvious thinkers and marketers.

Want More Non-Obvious Ideas?

Join 100K+ ReadersTo Get Weekly Insights

The Non-Obvious Insights Newsletter brings you the five or six most fascinating and overlooked stories of the week, with a quick take on why each one matters.

    One email every Thursday. No spam, unsubscribe anytime.

    ×