Store Insults Customer ... Or Customer Scams Store? This Story Has It All.

It was supposed to be a clear cut story of an overly aggressive retailer unloading on an innocent customer. That's certainly how the headline for this story makes it sound: A Woman's Awful Experience Getting Refunded for a $19 Candle on Etsy Went Viral After the Store Kept Insulting Her. As you read the story, though, the conclusion doesn't seem quite so simple. Yes, a woman ordered a candle by accident and asked for a refund. And the store's response was unnecessarily snarky. But then you see the customer's first inclination is to out and shame the retailer on social media, effectively "weaponizing" her voice to extract revenge.

So is the customer always right? Or is this just an extreme use of force directed at an undeserving small business just trying to survive? The way you answer that question might say more about you than either the customer or the retailer.