Chatbots That Negotiate To Save You Money

What if a chatbot could learn the logic of customer service interactions and help you do everything from fight a parking ticket to negotiate a discount on your mobile phone bill? It turns out chatbots are excellent at this type of negotiation because of how formulaic most customer service scripts are. If a bot can be programmed to learn the leverage points, it can interact with a customer service rep on your behalf to get results. Sounds perfect ... until those brands figure out how to use these own bots to negotiate back. Read the full story at The Verge >  Love non-obvious stories? Get my weekly newsletter with stories like this one along with a short but useful analysis of why it matters ... all delivered directly to your inbox every Thursday morning!

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